This important content is prescribed at the Circular No. 20/2016/TT-NHNN issued by the State Bank of Vietnam on June 30, 2016 on amending a number of Articles of the Circular 36/2012/TT-NHNN on the installation, management, operation and security of automated teller machines and of the circular no. 39/2014/TT-NHNN dated December 11,2014 on guidelines for intermediary payment services.
In particular, Providers of payment services shall not limit each withdrawal at an ATM of below 5 million Vietnam dongs for internal transactions and below 3 million Vietnam dongs for inter-bank transactions.
This Circular has specific requirements for ATMs. Accordingly, The phone number and contact address of the operator of an ATM must be displayed publicly at the site of such ATM for customers’ inquiries on transaction errors, formalities and review time or their complaints. Instruction or symbols of payment cards accepted by an ATM must be shown at its site. Also displayed are the instruction for use of the ATM, its name or code, its services and charges. Such information may be exhibited in print or on the screen of the ATM.
ATM system shall be available to customers 24 hours a day and 7 days a week. The availability of ATMs installed at sites that are only accessible to customers in certain hours shall be subject to the open time of such sites. Available hours must be displayed publicly at the sites and on the official website of the provider of payment services.
This Circular takes effect on July 01, 2016.
