In accordance with the Decree No. 64/2014/ND-CP dated June 26, 2014 of the Government detailing a number of articles of the Law on Reception of Citizens.
Government-attached agencies shall organize the reception of citizens at least one day per month at the citizen reception places.Rules on citizen reception, guidelines on the process of receiving citizens and settling complaints, denunciations, petitions and reports in accordance with law, and information on citizen reception by agencies and units must be posted up at the offices of agencies and units and citizen reception places and published on their websites (if any), including citizen reception places; time of regular citizen reception; timetable on citizen reception by heads of agencies or units; participants and tentative agendas of regular citizen reception sessions.
Beside receiving citizens in person at least 1 day a month at citizen reception places of their agencies or units, the heads of government-attached agencies or public non-business units shall irregularly receive citizens in the cases as pressing and complicated cases involving many people and related to responsibilities of many agencies, organizations and units, or about which opinions of agencies, organizations and units remain divergent; cases, without prompt direction and consideration, may cause serious consequences, lead to destruction of state or collective property, harm the lives or property of people, or affect security, political stability or social order and safety.
Besides, the Decree also regulates the Structure and organization of the Central Citizen Reception Board . The Central Citizen Reception Board has its head, deputy heads and citizen reception civil servants. The post of head of the Central Citizen Reception Board is equivalent to that of director of a ministerial department and the post of deputy head of the Central Citizen Reception Board is equivalent to that of deputy director of a ministerial department, which are appointed and relieved from duty by the Inspector General of the Government Inspectorate of Vietnam.
This Decree takes effect on August 15, 2014
