On March 25, 2015, the Prime Minister signed the Decision No. 09/2015/QD-TTg promulgating the Regulation on implementation of the one-stop-shop and inter-agency one-stop-shop mechanisms at local state administrative agencies.
The Decision points out clearly that Inter-agency one-stop-shop mechanism means the way of handling affairs of individuals or organizations which fall under the responsibility and jurisdiction of various state administrative agencies of the same level or various state administrative agencies of different levels in publicizing and guiding administrative procedures, receiving dossiers, handling affairs and delivering results, which shall be carried out at a focal point being the dossier-receiving and result-delivering section of a state administrative agency.
If it is required to examine and verify dossiers, the civil servants shall report the examination and verification schemes to competent persons and organize the implementation thereof. The examination and verification process shall be made in dossiers for archive at the handling agencies. If the dossier lacks the handling conditions: Responsible agencies shall return the dossier enclosed with written notices clearly stating the reason for non-handling and the contents to be supplemented. The duration of first-time handling by specialized agencies or organizations shall be included in the dossier- handling duration. The dossier-receiving and result-delivering section shall contact individuals or organizations for transferring written apologies of the dossier- receiving and result-delivering section (if civil servants are at fault when receiving the dossiers) and requesting them to supplement the dossiers according to the written notifications of responsible agencies.
The inter-agency one-stop-shop mechanism shall be implemented in handling the administrative procedures in the fields of investment; land; business registration; construction licensing; justice and other fields falling under the jurisdiction of various state administrative agencies.
This Decision takes effect on May 15, 2015.
